Shipping & Returns
SYNTREX LABS · ORDERS
Shipping & returns.
Shipping
Destinations
United States only.
Processing
Orders are picked and packed on business days. You'll receive tracking by email the moment your parcel leaves the facility.
Carrier
Assigned at fulfilment based on destination and weight.
Note: shipping rates and delivery windows are calculated at checkout against your address. We don't publish a flat estimate here because it would be wrong for most of the country.
Returns
If a product arrives damaged, incorrect, or not as described, email support@syntrexlabs.com with your order number and a photograph. We'll replace it or refund it.
Unopened products in original condition can be returned. Because these are ingestible goods, opened tubs and bottles cannot be resold and are handled case by case — write to us and we'll deal with it properly rather than hiding behind a policy line.
Window
30 days from delivery.
Condition
Unopened and in original packaging for a standard return.
Damaged or wrong
Photograph and order number to support@syntrexlabs.com. No return shipment required.
Questions before you order
Every product page publishes the complete Supplement Facts panel and full ingredient list before purchase, specifically so there are fewer surprises after it arrives. If something isn't clear, ask us first — support@syntrexlabs.com.